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Privacy Policy

​Mission HVAC and Plumbing

Effective Date: January 14, 2026

Mission HVAC and Plumbing (“Mission,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers, website visitors, and service users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, phone, text messages, service appointments, and other communications.

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1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Contact Information: Name, mailing address, service address, email address, and phone number

  • Service Information: Details about your HVAC or plumbing system, service history, appointment notes, and estimates

  • Payment Information: Billing address and payment details (processed securely through third-party payment processors)

  • Communication Data: Emails, text messages, phone calls, and customer support inquiries

  • Website Usage Data: IP address, browser type, pages visited, and other analytics data collected via cookies or similar technologies

 
2. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

  • Schedule and perform HVAC and plumbing services

  • Provide estimates, invoices, and receipts

  • Communicate regarding appointments, services, promotions, or customer support

  • Improve our website, services, and customer experience

  • Comply with legal, regulatory, and contractual obligations

  • Prevent fraud and protect the security of our business

 
3. Text Messaging and Phone Communications

If you provide your phone number, you consent to receive calls and text messages from Mission HVAC and Plumbing related to:

  • Appointment confirmations and reminders

  • Service updates and follow-ups

  • Billing or payment communications

  • Promotional or marketing messages (where permitted by law)

Message and data rates may apply. You may opt out of marketing text messages at any time by replying STOP or contacting us directly.

 
4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enable website functionality

  • Analyze website traffic and usage trends

  • Improve website performance and user experience

You can control or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

 
5. Sharing of Information

We do not sell or rent your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us with payment processing, scheduling software, marketing, or IT support

  • Legal Requirements: When required to comply with applicable laws, regulations, subpoenas, or court orders

  • Business Transfers: In connection with a merger, sale, or transfer of all or part of our business assets

  • Protection of Rights: To protect the rights, property, or safety of Mission HVAC and Plumbing, our customers, or others

 
6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of transmission or storage is 100% secure, we take commercially reasonable steps to protect your data.

 
7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

 
8. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal information we have about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information, subject to legal and business requirements

  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

 
9. Children’s Privacy

Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

 
10. Oklahoma Residents

This Privacy Policy is intended to comply with applicable Oklahoma and federal privacy laws. We reserve the right to update our practices as laws and regulations evolve.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

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12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Mission HVAC and Plumbing
Phone: 405-590-5163
Email: info@gowithmissionhvac.com

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